Founder/CEO, Enterprise AI Startup
Lauren was a fantastic customer success leader. During the time she worked for me she owned the customer-facing functions as a member of Talla’s executive leadership team. She managed an early pilot customer est. $1MM in savings in year 1, and was able to get 50% of launched customers to provide testimonials or case studies. Lauren always had a great attitude, and dealt with adversity well. She would be a great leader or mentor for any organization.
Founder/CEO, Instant Teams
The team has raved about the support! So happy with their reception and all you’ve contributed in a short time. Our Head of Customer Success feeling confident and growing in her role is great to see as well.
Head of Success and Support, Whereby
Lauren gave me not only guidance, but increased my confidence in my expertise of the customer. Her perspective helped me prioritize my needs of the team build out and encouraged me to think important foundations for the CS org as a whole. Through our discussions and action plans my team is now built and flourishing within the company.